The articles here acknowledge the growing importance of consumer-generated feedback in employer decision-making. Some of them explicitly examine how consumer ratings are incorporated into gig platforms in order to facilitate algorithmic management practices. Others explore the mechanics and impact of ratings in contexts that are analogous to or illuminating for observers of gig work. Because consumer impact is largely studied outside the legal academy, the articles here draw heavily on and are directed toward audiences in business, economics, and related disciplines.

Bibliographic Entries

Abramova, Olga, et al. “Understanding the Sharing Economy: The Role of Response to Negative Reviews in the Peer-to-Peer Accommodation Sharing Network.” Paper presented at Twenty-Third European Conference on Information Systems, Münster, Germany, May 26–29, 2015. Read Here

Aloisi, “Commoditized Workers: Case Study Research on Labor Law Issues Arising from a Set of ‘On Demand/Gig Economy’ Platforms,” (2015-2016). Read Here

De Stefano, “Introduction: Crowdsourcing, the Gig Economy and the Law,” (2015-2016).Read Here

Edelman, Benjamin. “The Market Design and Policy of Online Review Platforms.” Oxford Review of Economic Policy 33 (2017): 635-649. Read Here

Erhardt, Gregory D., et al. “Do Transportation Network Companies Decrease or Increase Congestion?” Science Advances 5 (2019): 1-11. Read Here

Ert, Eyal, Aliza Fleischer, and Nathan Magen. “Trust and Reputation in the Sharing Economy: The Role of Personal Photos in Airbnb.” Tourism Management 55 (2016): 62–73. Read Here

Lee, Jason, William Tyner, and Nealay Vasavda. “Moving Minds: The Next Generation of Real-Time Transit Information in San Francisco.” Transportation Research Record 2672 (2018): 523-35. Read Here

Lee, Min Kyung, Daniel Kusbit, Evan Metsky, and Laura Dabbish. “Working with Machines: The Impact of Algorithmic and Data-Driven Management on Human Workers.” Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, Seoul, Republic of Korea, April 18–23, 2015. Read Here

Ranchordas, Sofia. “Digital Agoras: Democratic Legitimacy, Online Participation and Uber’s Petitions.” Theory and Practice of Legislation 5(1) (2016): 1-24. Read Here

Rosenblat and Stark, “Algorithmic Labor and Information Asymmetries: A Case Study of Uber’s Drivers,” (2016).Read Here

Silberman, M. Six and Lilly Irani. “Operating an Employer Reputation System: Lessons from Turkopticon, 2008-2015.” Comparative Labor Law & Policy Journal 37 (2016): 505-542. Read Here

Stark, Luke. “Recognizing the Role of Emotional Labor in the On-Demand Economy.” Harvard Business Review, August 29, 2016. Read Here

State, Bogdan, Bruno Abrahao, and Karen S. Cook. “Power Imbalance and Rating Systems.” Proceedings of the Tenth International AAAI Conference on Web and Social Media (ICWSM), 2016. Read Here

Thierer, Adam, et al. “How the Internet, the Sharing Economy, and Reputational Feedback Mechanisms Solve the ‘Lemons Problem’.” Mercatus Working Paper. Mercatus Center at George Mason University, May 2015. Read Here

Zatz, “Beyond Misclassification: Gig Economy Discrimination Outside Employment Law,” (2016)Read Here